Q&A's

How do I log in to the MyHub platform on my desktop, or mobile, for the first time?

We have instruction available for you in the MyHub Instructions Page:

• My Hub First Time Log in on My Desktop.
• My Hub First Time Log in via Mobile App Using Personal Email 
  Use this instruction if you don’t have a Winslow email address.
• My Hub First Time Log in via Mobile App Using Winslow Email 
  Use this instruction if you have a Winslow email address.

What do I do if I don’t have access to the MyHub platform?

• All employees should have access to MyHub platform, where you can see personal info, request leave and etc.
• If you don’t, please contact IT Services 1300 308 079 or This email address is being protected from spambots. You need JavaScript enabled to view it. and they will review and advise.

How will I know which app I’ll use for what?

• We have created a guide as to which app to use for which task. These will be made available in the “How Do I?” tab.

What if I have issues accessing my payslip?

Please contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it.

Will I still get an email with a link to my payslip each pay?

You will need to access MyHub to view and download your payslip. There will no longer be an email sent out with dedicated payslip information.

Will this affect my current pay and conditions?

Nothing will change to your pay and conditions because of the introduction of MyHub. MyHub is a new way to communicate with you.

Who do I contact if I have a question about my pay?

You should contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it..

Will there be any differences in the way my payslip looks?

Your pay slip will look a little different.

How can I access old payslips (supplied via the old system)?

You should contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it.

I try to view my payslips in My Hub and I get  a message 'You don’t have authorisation to view this pay statement'

Viewing payslips is not supported in Citrix – you need to view payslips outside of Citrix.

Will the way I enter my timesheet change?

• if you are a Supervisor, Foreman or Leading Hand in Winslow Constructors or Winslow Infrastructure your current paper timesheet submission will cease and you will be required to use the T&A app to submit timeseheets
• If you currently use the T & A app, to enter your time sheet, nothing will change.
• If you are paid fortnightly, you will now enter your timesheet via MyHub.
  • Please refer to instructions
  • MyHub – Enter My Time Sheet via DesktopMyHub – Enter My Time Sheet via Mobile App

Will I get a reminder if I haven’t submitted my timesheet?

Yes. The payroll team will issue this. However if the timesheet misses the cut off time you may not receive your pay.

What will happen if I don’t submit my time sheet?

• MyHub relies on your time sheet being entered to generate you pay.
• It also feeds into the calculation of your leave entitlements.
• Therefore, it is in your best interests to ensure you submit your time sheet as you may not get paid if you don’t.

Will I be able to see my previously submitted time sheets?

• For those time sheets submitted via MyHub, yes, up to 4 weeks in the past.
• Please refer to instruction in the My Hub Instructions Page.
  • MyHub View Past Time Sheets via Mobile App

What if I can’t submit my timesheet?

• If this is due to an IT issue, please contact Group Technology Services on This email address is being protected from spambots. You need JavaScript enabled to view it.
• For any other reason, please contact your manager.

What if I don’t enter my time sheet before I go on leave?

• This has not changed the current process.  You should be entering your time sheet before you go on leave.

I have made a mistake in my timesheet. How do I correct it?

You will be able to use My Hub to check the status of your timesheet. If it is Pending Approval, then you will be able to Withdraw your timesheet, make your change and re-submit.

If the timesheet has been approved then you will need to speak to your manager to reject your timesheet, to enable you to make your changes and re-submit.

Public Holidays

If you are a permanent employee, you will be entitled take a paid day off on Public Holidays.

Your My Hub employee file will detail which Australian State you work in, and will populate your timesheet calendar with the public holidays for your given state.

Each public holiday in your timesheet will detail the name of the public holiday for that particular day in brackets. EG, 25 April (Anzac Day)

• You will not be required to enter time on public holidays.

You will also note that the system will reduce the Planned Working Time by each public holiday in that timesheet week, and therefore you will only need to enter hours for the other planned working days in that timesheet week. EG, if you normally work a 40 hour week, and have 1 public holiday in that week, you will only need to enter 32 hours for that week.

How do I see how much Annual Leave I have available?

• You can see your Annual Leave Hours under the “Leave Type” section of your payslip.
• You can also review all current leave balances using MyHub. See instructions:
  • MyHub - Manage My Leave Via Mobile App
  • MyHub - Manage My Leave Via Desktop

How do I determine what annual leave I’ll have at a future point in time?

• See instructions:
  • MyHub - Manage My Leave Via Mobile App
  • MyHub - Manage My Leave Via Desktop

Can I just tell, text message or email my leave request to my supervisor?

Always talk to your supervisor first before organising any leave. After which you will also need to submit ALL leave requests through MyHub as your supervisor will not do this for you.

Do I still need to contact my manager if I won’t be in and have entered a leave request in MyHub?

Whilst you do need to submit a leave request through MyHub, you still need to contact your supervisor / foreman / manager, as early as possible to let them know that you won’t be in, just as you did before MyHub was introduced.

How do I find out what amount of RDO time I have built up?

• If eligible, you can see your RDO Hours under the “Leave Type” section of your payslip or via Time Management tab in your Employee File.
• There will be no change to the RDO payout process at Christmas time.

How will I know if I am eligible for Long Service Leave (LSL)?

• Please contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it. to determine your LSL eligibility and obtain a current LSL balance.
• You will not be able to apply for LSL until the payroll team have responded to your email request.

What is a planned absence

Planned absence is requested and approved leave such as annual and long service leave.

How do I review my team’s absences?

• Click on the “View Team Absences” tile.
• For further detail refer to instruction
  • “MyHub – Review Direct Reports Leave”.

How do I view parental leave policy and then apply for leave?

All Winslow policies are available on the BMS. You can then speak to your manager about taking parental leave. Any questions about parental leave can also be directed to Human Resources via This email address is being protected from spambots. You need JavaScript enabled to view it.. You will also need to submit the leave request via MyHub.

How do I upload my supporting document for my days absent?

• Create an Absence (Link to Instructions “Managing Leave – Desktop”)
• Some absence types will prompt you to upload a supporting document attachment to substantiate your absence request.
• You can add your supporting document in the Create an Absence form using the “Upload” link.
• Click the “Upload” button, select your document and attach.
• Tip – Ensure your supporting document is less than 5000KBs. You will need to save your document to your laptop before you can upload as an attachment.

I cannot see Bereavement leave as a choice

Bereavement leave is called Compassionate leave in My Hub – Select Compassionate leave

Why does the “Hire Date” in my “Employment Details” say xx Feb 2024 when I started before that?

The “Hire Date” is a MyHub system date that you can ignore. It is a date automatically generated by the system.

The “Original Start Date” in your employee profile should align with when you started your employment. This is the date on which the calculation of leave and other entitlements is calculated.

Why does the “Assigned to Position Date” in the “Org Chart” say xx Feb 2024 when I started in that position before that?

The “Assigned to Position Date” is a MyHub system date that you can ignore at this point in time. This will become correct for any future position history.

I want to change information related to my Tax File Number (TFN) how do I do that?

• Please contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it..

I want to change information related to my Superannuation how do I do that?

• This can’t be changed in MyHub by you.
• You will need to contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it. and they will guide you through the process.

If I notice there is an error, or missing data, in the system data what should I do?

Maintaining the accuracy, completeness, and integrity of the MyHub data is very important. Please contact HR via email: This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any concerns.

How do I update my banking details including splitting my pay between accounts?

• You can update your banking details in “My Employee Profile”.
• You should refer to the instructions:
  • "MyHub - Managing My Personal Information via either Desktop” or “Mobile App" (Separate instructions for each device).
• If you still have any questions, please contact Payroll via This email address is being protected from spambots. You need JavaScript enabled to view it.

What do I do if my bank isn’t available on the selection list?

Please contact Payroll via email This email address is being protected from spambots. You need JavaScript enabled to view it.

Will I now process my expense claims in MyHub?

Your current process for expense claims will remain the same. MyHub will not be used to manage your expense claims.